START Workbook

For competency-based and structured interviews

Competency interviews ask you to tell short, true stories about your own work.

START gives every story the same five beats: Situation, Task, Action, Result, Them.

Fill in one page per competency. Even three good pages will change your interview.

Before you start

Common competencies: teamwork, communication, customer focus, quality, adaptability, organisational awareness, problem solving, results, developing others, innovation, leadership, influence, self management, strategic thinking.
Say I, not we. The panel is scoring you.
One story per page. Short beats long.