Your coach will respond to messages within 2 working days. Please allow this time before sending follow-up messages. If your matter is genuinely urgent, use the "Mark as urgent" option (additional fees may apply).

Sending repeated messages, chasing, or contacting your coach outside the platform (personal phone, social media, personal email) is not permitted. All communication must go through the Slí Nua platform to ensure your data is protected and your coach can manage their workload effectively.

We expect all communication to be professional and respectful. Abusive, aggressive, or threatening language will not be tolerated. Slí Nua reserves the right to pause or terminate an engagement if these standards are not met.

If you are unhappy with any aspect of your service, use the "Flag a problem" button and our team will address it directly.

Standard service: your coach will deliver work within the agreed timeframe (typically 5–7 working days depending on the service).

Urgent service: delivery within 48 hours is available for an additional fee. Select "Urgent" when booking or ask our team.

Our coaches dedicate significant time, expertise, and care to your career goals. We ask that you acknowledge their work - a short review after your engagement helps them and helps future clients find the right support.

All documents and personal information are handled in accordance with GDPR. Files are stored securely on Microsoft 365 and must not be shared outside the platform without consent from all parties.